Refund and Cancellation Policy

1. Free trial

New accounts start with a 14-day free trial that includes a set of trial credits. No card is needed, so the trial can never turn into a charge by itself. When it ends, or when you've used its credits, your videos stay in your account and you can choose a paid plan at any time.

2. Plans and renewal

Paid plans are billed in advance, monthly or yearly, and renew automatically at the end of each period at the price then in effect, until you cancel. You'll see the price and renewal date before you pay, and in your billing settings afterwards. If we change your plan's price, we'll tell you at least 30 days before the change, and it applies only from your next renewal.

Payments are processed by Stripe on behalf of Scalry Inc, which may appear on your card statement.

3. Credits

• Plan credits are reset to your plan's monthly amount at the start of each billing month, on monthly and yearly plans alike. Unused plan credits don't roll over to the next month.
• Purchased credits, if you buy extra credits separately from a plan, roll over and don't expire while your account is open.
• Credits have no cash value, can't be transferred to another account, and aren't refunded once used, including when a video doesn't turn out the way you hoped. A generation that fails with an error isn't charged, or its credits are returned to your balance.

4. Cancelling

Cancel at any time from your billing settings, without contacting us or giving a reason. Cancellation takes effect at the end of the period you've already paid for. You keep your plan, and its remaining credits, until then, and aren't charged again. There's no cancellation fee. If you can't cancel in the app for any reason, contact us and we'll cancel it from the day you asked.

5. Refunds

As our Terms say, subscription fees are billed in advance and are non-refundable except as required by law. We don't prorate a period you cancel partway through. We will always:

• refund duplicate or incorrect charges in full; and
• honor any refund or cancellation right you have under the law where you live.

Refunds go back to the original payment method, usually within 5-10 business days depending on your bank. When we refund a payment, the credits it added are removed from your balance. We don't refund fees for an account suspended or closed for breaking our Acceptable Use Policy.

6. Questions

For anything about billing, cancelling or a refund, contact us from the email address on your account so we can find your subscription.